Coronavirus (COVID-19) Vaccination Enquiry Service

 Surrey Heartlands Covid-19 Vaccination Programme Logo

 

Details about the vaccination programme in Surrey are on the dedicated Covid-19 Vaccination Programme page of this website. Please have a look at the Coronavirus (COVID-19) Vaccination Updates page where you will find regular updates about the programme in Surrey Heartlands.

 

Vaccination Enquiry Service in Surrey Heartlands

Please note the following:

  • The Vaccination Enquiry Service is not able to answer any clinical questions. Patients with clinical queries relating to the vaccines are advised to contact their own GP or specialist.
  • You will not be able to book your vaccination on this number and we are unable to advise you of the likely date of your vaccination.
  • The NHS will contact you as soon as an appointment is available for you.

 

First doses

If you are aged under 40yrs you will be offered either Pfizer or Moderna as an alternative to the AstraZeneca vaccine unless there is a strong clinical indication otherwise. This is based on guidance issued by the Joint Committee on Vaccinations and Immunisations (JCVI) on 7 May 2021.

 

Second doses

Please note: Appointments for a second dose of a Covid-19 vaccine will be brought forward from 12 to 8-9 weeks for all remaining people aged 18+ who have yet to receive their second dose in line with government guidance.

This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

Please wait - you will be contacted by the NHS or your local GP-led vaccination site. You do not need to contact the NHS.

 

Before contacting the Vaccination Enquiry Service, please have a look at our Coronavirus (COVID-19) Vaccination FAQs where you will find answers to a series of questions.

If you cannot find an answer to your question you can contact our Vaccination Enquiry Service via:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 0300 561 2500
    lines are open from 9am to 4pm, Monday to Friday only.

 

 

 

 

Review Date: 2021-07-19
Review Due: 2021-09-20
Model Publication Scheme Class: Class 9: Services Commissioned

Coronavirus (COVID-19) Vaccination FAQs

 

 

 

Review Date: 2021-07-19
Review Due: 2021-09-20
Model Publication Scheme Class: Class 9: Services Commissioned

Coronavirus (COVID-19) Vaccination Programme

Surrey Heartlands Covid-19 Vaccination Programme Logo

Vaccination Programme

Vaccines are the way out of this pandemic. An effective vaccine is the best way to protect you from coronavirus.

Following extensive safety trials and authorisation by the independent regulator, effective COVID-19 vaccines are now available for free in the UK. The vaccination programme is well underway in Surrey Heartlands. Primary care, hospital and community teams are working with our county and borough councils and a wide range of other community partners and are doing an incredible job to deliver what is the largest vaccination programme in NHS history.

To inform the implementation of this programme, an pdf Equality Impact Assessment (726 KB) (EIA) was carried out in December 2020. As with all EIAs, the risks and issues identified and the mitigations and actions implemented have been and will remain under constant review through our Equalities and Engagement Sub-Group. The aim is to ensure equity of access to the Covid-19 vaccines for every person living in Surrey Heartlands.

An independent group of experts (Joint Committee of Vaccination and Immunisation) has recommended that the NHS offers first vaccines to those at higher risk of catching Covid-19 and of suffering serious complications or dying from the virus.

Read the latest guidance on priority groups on GOV.UK

 

 

Videos to explain about the Vaccination Programme in Surrey Heartlands

 

How the Covid-19 Vaccination Programme is working in Surrey Heartlands

How the Covid-19 Vaccination Programme is working in Surrey Heartlands

 

How will I be invited to my Covid-19 Vaccination (NHS video)

How will I be invited to my Covid-19 Vaccination (NHS video)

 

Covid-19 Vaccination Programme, in conversation with Dr Sally Johnson

Covid-19 Vaccination, in conversation with Dr Sally Johnson

 

  

 

Review Date: 2021-05-14
Review Due: 2021-08-14
Model Publication Scheme Class: Class 9: Services Commissioned

Coronavirus (COVID-19) Vaccination Centres

Surrey Heartlands Covid-19 Vaccination Programme Logo

Covid-19 Vaccination Services in Surrey

Vaccination services are running in a number of community locations.

 

Coronavirus Vaccination Centres in Surrey Heartlands

 

Information on vaccination walk-in and pop-up clinics 

Please find below information on walk-in and pop-up vaccination services across Surrey Heartlands - check back here for regular updates. No appointment required. Please only attend if you meet the vaccination walk-in or pop-up service criteria. No NHS number required but it does speed things up if you do have it with you.

Second doses will also be available, as long as it has been 8 weeks since the first dose for people aged 17 and 9 months+. Please do not attend unless it has been 8 weeks since your first vaccination. Second dose vaccination must be the same as the first dose. 

Please note if you are aged 39yrs and younger you will be offered either Pfizer or Moderna as an alternative to the AstraZeneca vaccine unless there is a strong clinical indication otherwise. This is based on guidance issued by the Joint Committee on Vaccinations and Immunisations (JCVI) on 7 May 2021.

Please refer to the details for each vaccination clinic below for age group eligibility.

 

Thames Ditton Centre for the Community, Thames Ditton

Pfizer vaccines 1st and 2nd doses available for those aged 16+. No appointment required. Second dose vaccine must have been at least 8 weeks since the date of first dose and same vaccine type. Alternatively, if you would prefer to book your place ahead of the clinic, please call 0208 187 1361, 10am to 6pm, Monday to Friday or email This email address is being protected from spambots. You need JavaScript enabled to view it. (this email address is monitored Monday to Friday).

  • None scheduled

 

Fastheal Pharmacy, United Reform Church, White Rose Lane, Woking

Pfizer vaccine 1st dose for those aged 16+ and 2nd dose for those ages 18 or over. No appointment required. Second dose vaccine must have been at least 7 weeks since the date of first dose and same vaccine type. 

  • 23 September 08.30am-4pm
  • 24 September 08.30am-4.30pm
  • 25 September 08.30am-4.30pm

3rd Dose Booster Vaccinations for Healthcare Workers, Social Care Workers and Registered Carers. Must be 6 months from your 2nd vaccination and you will require ID to confirm.

  • From 23 September, 8.30am-4.30pm Monday to Saturday

Over 50s and vulnerable people must have a booked appointment for the booster.

 

Shah Jahan Mosque, Woking

Pfizer vaccines 1st and 2nd doses available. for those aged 16+. No appointment required. Second dose vaccine must have been at least 8 weeks since the date of first dose and same vaccine type.  

  •  None scheduled

 

University Of Surrey, Health & Wellbeing Centre (next door to Guildford University Practice), Guildford GU2 7JN

Pfizer vaccines 1st and 2nd doses available for University of Surrey students only. No appointment required. Second dose vaccine must have been at least 8 weeks since the date of first dose and same vaccine type. 

  • 26 September, 10am-4pm

 

Sandown Park Racecourse

Pfizer vaccines available, no appointments required. Second dose vaccine must have been at least 8 weeks since the date of first dose and same vaccine type. Sandown Park is open for walk-ins for those aged 16+. Please note Sandown will be closed for walk-in vaccinations on Sunday 19 September.

  • None scheduled

 

Artington Park & Ride, Old Portsmouth Rd, Guildford

Open 8am-4pm, Monday to Saturday (closed Sundays), no appointment required. Pfizer vaccines available for those aged 16+. Second dose vaccine must have been at least 8 weeks since the date of first dose and same vaccine type.

  • None scheduled

 

Got a question about your vaccine? Visit our FAQs webpage.

 

Vaccination sites

The sites listed below will open on specific days as and when the supply of vaccines allows. You will be offered appointments at sites that are open at the time of booking your appointment.

 

GP-led services in North West Surrey

  • Chertsey Hall
  • H&M Building at The Heart Shopping Centre in Walton on Thames
  • The Hythe Centre near Egham and Staines

 

GP-led services in East Surrey

  • The Westway in Caterham
  • Woodhatch in Reigate
  • Centenary Hall in Horley
  • Tandridge District Council Offices in Oxted

 

GP-led services in Guildford and Waverley

  • Artington Park & Ride site, Guildford

GP-led services in Surrey Downs

  • Emberbrook Surgery in Thames Ditton
  • Fitznells Manor Surgery in Ewell
  • Medwyn Surgery in Dorking
  • Leatherhead Community Hospital

 

Large vaccination centres

  • Sandown Park Racecourse, Esher

Bookings for large vaccination centres can only be made via the NHS national booking system.

 

Pharmacies

  • Superdrug pharmacy in Guildford
  • Direct Pharmacy in Guildford
  • Fastheal Pharmacy providing vaccinations at Community Hall, St Paul's Church (opposite Lion Retail Park, Woking)
  • Walton Pharmacy, Walton-on-the-Hill, Tadworth
  • Buckley Pharmacy, Ashtead
  • Vitaltone Pharmacy, Caterham
  • South Street Pharmacy - running from Beare Green, Village Hall (near Dorking)
  • Tesco Pharmacy, Stanwell
  • Wallis Jones Pharmacy, Esher

Bookings for pharmacies can only be made via the NHS national booking system.

 

Hospital hubs

  • Royal Surrey County Hospital in Guildford
  • Surrey and Sussex Hospitals in Redhill
  • Ashford and St Peter's Hospitals

 

 

Review Date: 2021-05-20
Review Due: 2021-06-23
Model Publication Scheme Class: Class 9: Services Commissioned

Coronavirus (COVID-19) Vaccination Resources

 Surrey Heartlands Covid-19 Vaccination Programme Logo

Page contents 

 

Autism and/or Learning Disability information for patients and health care staff

These resources are to help ensure people with autism and/or a learning disability can access their COVID-19 vaccination appointments easily and safely.

BAME communities: vaccine information written in community languages

These are produced by gov.uk.

 

BAME communities: information videos in community languages

NHS doctors, nurses and other frontline staff have come forward to help reassure communities that COVID-19 vaccines are safe, effective and have been independently tested to the highest standards, and to address misinformation on subjects including fertility.

NHS England has produced short videos in community languages including:

More videos in additional languages are available via NHS England. Other language videos are in development.

 

BBC Asian Network has produced information on COVID scams in five community languages:

  • Gujarati with Kamlesh Purohit from BBC Radio Leicester 

  • Punjabi with Raj Kaur Bilkhu from BBC Asian Network

  • Sylheti with Poppy Begum from BBC Asian Network

  • Tamil with Jeyapragash Nallusamy from BBC World Service

  • Urdu with Haroon Rashid from BBC Asian Network

 

British Sign Language resources

Public Health England has produced these videos in BSL:

Leaflets on which these videos are based on are also available to download and paper copies are also available to order.

 

Covid and pregnancy: Advice in five South Asian languages

The BBC Asian Network is helping the South Asian community to understand what the science says in five languages: Gujarati, Punjabi, Sylheti, Tamil and Urdu. 
View on the BBC website.

 

Easy Read information

 

Government Guidance

 

Long COVID 

Around one in 10 people with COVID-19 continue to have symptoms and impaired quality of life 12 weeks after they have had the virus. Common symptoms of Long COVID include breathlessness, headaches, cough, fatigue, and cognitive impairment or ‘brain fog’. 

Online Long COVID support is available from Headway, Surrey, for COVID 19 survivors and families. These are one-hour sessions, via Zoom, run by a member of the Cognitive Rehabilitation team. Sessions will be ongoing, offer peer support, and will be free of charge. Sessions will share ideas for strategies and skills on how to manage fatigue, memory issues, information processing and other executive skills. Peer support and discussions can help survivors feel less alone and help recovery. Enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it. 01483 454433.

 

Mental Health Information

 

Recovering from COVID

 

Research into Long COVID

The NIHR (National Institute of Health Research) and UKRI (UK Research and Innovation) are spending £18.5 million funding four research studies to better understand and address the longer term effects of COVID-19 on physical and mental health.

 

Vaccines approved for use in the UK

COVID-19 vaccinations for migrants

COVID-19 vaccination and blood clotting

 

Healthcare and community settings posters

COVID-19 vaccine animations launched to help tackle disinformation

NHS England and NHS Improvement has launched a series of animations aimed at tackling disinformation about the COVID-19 vaccine. Aimed specifically at encouraging uptake in ethnic minority groups, the animations are available in 17 different languages and are suitable for use on a wide range of social media platforms. They cover key topics including vaccine safety, how it was tested, how it was developed so quickly, what is in it, and what the side effects are. Original files can be downloaded from the campaign resource centre in the form of short clips and also a longer video, and the English versions are also available on YouTube.

 

Vaccinating children and young people, FAQs for healthcare professionals

NHS England and NHS Improvement has published FAQs for healthcare professionals on vaccinations for children and young people (13/08/2021)

 

Needle phobia

 

Short films to encourage uptake amongst Eastern European community 

Working in partnership with Surrey County Council, Surrey Heartlands CCG have produced the following short films, aimed at reaching people and groups from Eastern European Communities to encourage Covid-19 vaccine uptake. The three people featured explain why they have had their Covid-19 vaccine.

Please help us to share these short films with your relevant contacts, channels and groups.



Review Date: 2021-05-11
Review Due: 2021-07-12
Model Publication Scheme Class: Class 9: Services Commissioned