Coronavirus (COVID-19) Vaccination FAQs

Vaccines are the way out of this pandemic. An effective vaccine is the best way to protect you from coronavirus. 

Following extensive safety trials and authorisation by the independent regulator, effective COVID-19 vaccines are now available for free in the UK. The vaccination programme has already started in Surrey Heartlands and is gradually expanding when more vaccine supplies are available. Primary care, hospital and community teams are working with our county and borough councils and a wide range of other community partners and are doing an incredible job to deliver what is the largest vaccination programme in NHS history.

An independent group of experts (Joint Committee of Vaccination and Immunisation) has recommended that the NHS first offers vaccines to those at higher risk of catching Covid-19 and of suffering serious complications or dying from the virus. Read the latest guidance on priority groups on GOV.UK

We know that waiting for contact from the NHS for your vaccination may be an anxious time. If you are in the first priority group (over 80, care home residents/staff, most vulnerable frontline staff), please bear in mind that we are working with limited vaccine supplies. So if you haven’t been contacted yet, don’t worry.

The NHS will contact you when it’s your turn. 

Help us to help you

  • Please don’t contact your GP practice, the wider NHS or any of the community venues that hosting services to seek a vaccine, we will contact you
  • When we do contact you, please attend your booked appointments 
  • Please do not arrive too early for your vaccination appointment to help us maintain social distancing
  • Please continue to follow all the rules to control the virus and save lives

Coronavirus (COVID-19) Vaccination Questions and Updates

Below are a series of Frequently Asked Questions to help you in making an informed decision about the Coronavirus vaccine.

Visit our dedicated Coronavirus (COVID-19) Vaccination Frequently Asked Questions page to find an answer to a number of questions about the Coronavirus Vaccination programme in Surrey Heartlands.

If you cannot find an answer to your question you can contact our Vaccination team via:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 0300 561 2500 - lines are open from 9am to 4pm, Monday to Friday only.

Please note: this is NOT a vaccination booking service.

Visit the Coronavirus (COVID-19) Vaccination Updates page to find out the latest news and updates about the Vaccination Programme in Surrey Heartlands.

When and who will be offered a vaccination

How will patients get the vaccine?

  • Groups of GP practices (know as Primary Care Networks) are working together to vaccinate patients, so you might not be contacted by your usual practice, and you might need to go to a different location for the vaccination itself. You will be told where to attend when you are invited. When you have had your vaccination you will be told when you will need to go back for your second dose.
  • You might know others over 80 who have been invited for their vaccination already, but that doesn’t mean that you are a lower priority or have been missed.
  • Many more people will be invited over the next few weeks. We are at the start of the biggest vaccination programme in NHS history and it will inevitably take time to work through everyone.

Vaccination service locations

Where are clinics delivering vaccinations?
  • Vaccination services have been running in a number of community locations…
    • G Live in Guildford
    • Cranleigh Village Hall
    • Chertsey Hall
    • The Westway in Caterham
    • St Christopher’s Church in Haslemere
    • The Hythe Centre near Egham and Staines
    • H&M building in The Heart Centre in Walton
    • Victoria Gate in central Woking
    • Woodhatch in Reigate
    • Emberbrook Surgery in Thames Ditton
    • Epsom Racecourse
    • Fitznells Manor Surgery in Ewell
    • Medwyns Surgery in Dorking
    • Holmhurst Surgery in Redhill
    • Tandridge District Council Offices in Oxted
    • Centenary Hall in Horley
    • Superdrug pharmacy in Guildford
    • Royal Surrey County Hospital in Guildford
    • Surrey and Sussex Hospitals in Redhill

Vaccination safety and suitability

Is the NHS confident the vaccine is safe?

  • Yes. The NHS will not offer any Covid-19 vaccinations to the public until experts have signed off that it is safe to do so.  The MHRA, the official UK regulator, have said this vaccine is very safe and highly effective, and we have full confidence in their expert judgement and processes.

  • As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once it has been authorised and is being used in the wider population.

Providing an effective vaccine

How effective is the COVID-19 vaccine?

  • This is all included in the information published by the MHRA, and Public Health England will also be publishing more resources for patients and professionals. People can be assured the NHS will ensure that they have all the necessary information on those vaccines that are approved by the MHRA before they attend for their vaccination.

Review Date: 2021-01-11
Review Due: 2021-02-11
Model Publication Scheme Class: Class 9: Services Commissioned